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Artificial Intelligence to have dramatic impact on business by 2020: TCS

84% of companies see the use of AI as essential to competitiveness

IANS  |  London 

60-80 per cent of organisations use artificial intelligence (AI) for IT functions, but 70 per cent believe AIs greatest impact by 2020 will be in marketing, customer service, finance and HR, a new study said on Wednesday. According to global IT consulting firm Tata Consultancy Services (TCS), organisations with the greatest financial improvements from AI investments expect three times as many new AI-related roles by 2020 as compared to companies with smallest improvements. "Given the increasing digital disruption across every industry and the public sector, AI should become ...

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