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E-commerce companies at the receiving end, complaints swell to 49,000

This is a considerable jump from 28,331 complaints for the whole of last year

Press Trust of India  |  New Delhi 

E-commerce companies at the receiving end, complaints swell to 49,000

Nearly 49,000 have been received against till February this financial year, a considerable jump from 28,331 for the whole of last year, was informed on Tuesday.

For speedy redressal of these complaints, the National Consumer Helpline (NCH) has partnered with 225 under a convergence programme, it said.



The consumer affairs ministry runs the NCH with toll-free number 1800-11-4000 and short code 14404. The number of desks of this helpline has been raised to 60, from 14.

As many as 48,998 were received against at the NCH during April-February of 2016-17, Minister of State for Consumer Affairs C R Chaudhary said in a written reply to the Lok Sabha.

About 28,331 were received against firms in 2015-16 and 16,919 in 2014-15.

The consumer registered with the NCH are forwarded to the departments and the concerned. The progress of redressal of such is monitored constantly, he added.

To a query if the government plans to make it mandatory for firms to put product pictures on the website in a manner that the printed MRP is visible, the minister said: "The draft amendments to the Packaged Commodities Rules, 2011 made under the provisions of the Legal Metrology Act propose that the mandatory labeling declarations as per the rules shall be displayed on the online trading platforms."

Asked if the government is aware of an absence of a clear policy for the operation of portals, he said, "The government is aware about the functioning of The rights of the involved in are equally protected as per the provisions of the Consumer Protection Act, 1986, in a manner similar to transactions involving goods and services."

The dealing in can file in consumer courts for deficiency in service and defective products, he added.

In a separate reply, the minister said can register all kinds of related to electricity and water on the integrated portal The can be registered via the NCH.

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E-commerce companies at the receiving end, complaints swell to 49,000

This is a considerable jump from 28,331 complaints for the whole of last year

This is a considerable jump from 28,331 complaints for the whole of last year Nearly 49,000 have been received against till February this financial year, a considerable jump from 28,331 for the whole of last year, was informed on Tuesday.

For speedy redressal of these complaints, the National Consumer Helpline (NCH) has partnered with 225 under a convergence programme, it said.

The consumer affairs ministry runs the NCH with toll-free number 1800-11-4000 and short code 14404. The number of desks of this helpline has been raised to 60, from 14.

As many as 48,998 were received against at the NCH during April-February of 2016-17, Minister of State for Consumer Affairs C R Chaudhary said in a written reply to the Lok Sabha.

About 28,331 were received against firms in 2015-16 and 16,919 in 2014-15.

The consumer registered with the NCH are forwarded to the departments and the concerned. The progress of redressal of such is monitored constantly, he added.

To a query if the government plans to make it mandatory for firms to put product pictures on the website in a manner that the printed MRP is visible, the minister said: "The draft amendments to the Packaged Commodities Rules, 2011 made under the provisions of the Legal Metrology Act propose that the mandatory labeling declarations as per the rules shall be displayed on the online trading platforms."

Asked if the government is aware of an absence of a clear policy for the operation of portals, he said, "The government is aware about the functioning of The rights of the involved in are equally protected as per the provisions of the Consumer Protection Act, 1986, in a manner similar to transactions involving goods and services."

The dealing in can file in consumer courts for deficiency in service and defective products, he added.

In a separate reply, the minister said can register all kinds of related to electricity and water on the integrated portal The can be registered via the NCH.
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Business Standard
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E-commerce companies at the receiving end, complaints swell to 49,000

This is a considerable jump from 28,331 complaints for the whole of last year

Nearly 49,000 have been received against till February this financial year, a considerable jump from 28,331 for the whole of last year, was informed on Tuesday.

For speedy redressal of these complaints, the National Consumer Helpline (NCH) has partnered with 225 under a convergence programme, it said.

The consumer affairs ministry runs the NCH with toll-free number 1800-11-4000 and short code 14404. The number of desks of this helpline has been raised to 60, from 14.

As many as 48,998 were received against at the NCH during April-February of 2016-17, Minister of State for Consumer Affairs C R Chaudhary said in a written reply to the Lok Sabha.

About 28,331 were received against firms in 2015-16 and 16,919 in 2014-15.

The consumer registered with the NCH are forwarded to the departments and the concerned. The progress of redressal of such is monitored constantly, he added.

To a query if the government plans to make it mandatory for firms to put product pictures on the website in a manner that the printed MRP is visible, the minister said: "The draft amendments to the Packaged Commodities Rules, 2011 made under the provisions of the Legal Metrology Act propose that the mandatory labeling declarations as per the rules shall be displayed on the online trading platforms."

Asked if the government is aware of an absence of a clear policy for the operation of portals, he said, "The government is aware about the functioning of The rights of the involved in are equally protected as per the provisions of the Consumer Protection Act, 1986, in a manner similar to transactions involving goods and services."

The dealing in can file in consumer courts for deficiency in service and defective products, he added.

In a separate reply, the minister said can register all kinds of related to electricity and water on the integrated portal The can be registered via the NCH.

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Business Standard
177 22