When Infosys set out to remake its internal training programme, instructors visited flight schools to see how professional pilots are taught to deal with fast-changing situations. That led India’s outsourcing giant to model classes on flight simulators that teach recruits to work faster, think for themselves and anticipate corporate customers’ needs. They’re put through multiple scenarios, and no two training days are alike. “It gets trainees excited and removes the fear of the unknown,” says Arpan Patro, who helped design the classes and motivates ...
Infosys treats its recruits like fighter pilots
The simulator-style drills piloted this summer reflect new thinking at Infosys, as it tries to move beyond the commoditised work of building and managing corporate computer systems
Saritha Rai | Bloomberg |