The minister for information technology, biotechnology, science and technology S R Patil on Wednesday launched eSwaraj, a citizen centric e-governance platform at Bagalkot. e-swaraj, a private initiative, is an online platform consisting mobile and web technologies. e-swaraj is a property of Jan Setu, a non-government organisation created by IT professionals seeking to establish an apolitical, independent and easy-to-use technology platform to bridge the citizen-government gap.
It creates an intelligent system that will facilitate real-time reporting of local issues, automatically mapping the complaint to submitter’s constituency and routing the complaint to the concerned administrative office for effective resolution. It will also provide a forum where government can communicate its programs, its development records and seek feedback from citizens on a continual basis. e-swaraj assimilates user information provided by citizens across India on civic issues to deliver easy to understand reports. It is aimed towards increasing accountability and transparency in local governance and provide location-wise data to administration showing where the problems lie, which they can use to plan service delivery in better manner. “Technology initiatives are the need of the hour for faster issue reporting and resolution, at scale, in India. We are committed to provide best in-class technologies to government that would help them to plan and disseminate services in a better manner,” Vaibhav Sinha, trustee at Jan Setu said. The service would be provided in rest of Karnataka as well eventually, he said adding, the Android application e-swaraj, could now be downloaded at www.eswaraj.com