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Delhi Police writes to DoT to scrap customer care number 121

Many callers claimed that they were dialling 121 ended up dialling 112 by mistake

Press Trust of India  |  New Delhi 

phone call
A man talks on his mobile phone while walking on a road in Kolkata (Photo: Reuters)

The has written to the Department of (DoT) to discontinue 121 as it was "creating confusion" and leading to a "spike in the number of blank calls" received by the DoT's emergency number 112.

The of the central government had allotted 112 for the Emergency Response System project. The number is touted to be India's equivalent of the US's all-in-one emergency services number 911.


The is at present conducting its trial run.

A senior police officer today said 112 number received over 38,000 calls in the last 24 hours and out of these, only 734 calls were in the actionable category, i.e. when a is sent out to mitigate the trouble.

The officer said a letter was written to the Department of to "remove 121" as the helpline of service providers to reduce the number of on the number.

The letter stated that while dialling the customer care number 121, most of the callers accidentally dialled 112.

In order to ensure effective implementation of emergency response number 112, it is requested to remove 121 as the helpline of all service providers and other glitches, it said.

In December last, the trial run for 112 had to be halted since the number of received on it as well as on 100 reached a staggering 72,000 calls per day.

After a six-month gap, the police began the trial run and started the process of tying up with different telecom service providers for operating 112, said the officer.

During this process, it was found that several calls made to 112 had been done by mistake.

"Many callers claimed that they were dialling 121, which is a customer helpline number, and ended up dialling 112 by mistake. We have written to the and a reply is awaited," the officer added.

First Published: Mon, October 02 2017. 19:38 IST
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