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A new twist to the IndiGo passenger manhandling case emerged on Wednesday as the airline said the apparent whistleblower, who shot the video, was the main culprit in the incident.
The airline made the revelation in its report which was submitted to the Ministry of Civil Aviation on Wednesday.
The incident which took place on October 15 surfaced only on Tuesday after a video showed passenger Rajiv Katyal being manhandled by the airline's staff after a verbal altercation.
Katyal, who arrived from Chennai, was waiting for the passenger bus at the airport when the incident happened. It is not clear exactly who started the verbal altercation.
The airline, in its report, owned up to the fault and clarified that its employee Montu Kalra -- since sacked by IndiGo -- who shot the video and turned a whistleblower in the manhandling case was indeed the one who instigated the incident.
After the video surfaced, social media was abuzz slamming the airline for terminating the services of Kalra.
"At the very outset, let me start off by acknowledging that we were at fault and we not only apologise for this regrettable incident, we have also taken action...
I personally called and apologised to Mr Katyal (the customer) 3 weeks ago," IndiGo airline's President and Whole Time Director Aditya Ghosh said in the report.
"Even during the pendency of the investigation, we recognised that whatever may have been the provocation, my colleagues should have exercised restraint. Even while the investigation was being conducted, we immediately suspended the involved employees."
According to Ghosh, Kalra, whose services were terminated and "is claiming to be the whistleblower, is the one you can hear shouting in the video and instructing the other two colleagues who were junior to him to prevent the customer from boarding the bus and holding him back at the ramp area itself."
"It is important for us to point out that Montu Kalra was not terminated because he either shot a video or, as he is now claiming, brought this to our attention."