Trai initiates action against Idea

Finds that Idea has not implemented the revised procedure for lodging of complaints against pesky calls, messages through SMS

Telecom regulator today said it has initiated action against Cellular for not implementing the revised procedure for lodging of complaints against pesky calls and messages through SMS.

"...It was found that all the access providers have implemented the same except Cellular Ltd. The authority has initiated action against such access provider," said in a statement.

To control the menace of pesky calls and messages, Telecom Regulatory Authority of India (Trai) had issued 'The Telecom Commercial Communications Customer Preference (Tenth Amendment) Regulations, 2012' on November 5, 2012.

Under the revised regulations, has facilitated easy lodging of complaints against unsolicited commercial communication (UCC) through SMS by simply forwarding the UCC SMS to 1909 after appending the telephone number and date of receipt of the SMS.

The changes were to be implemented within 15 days.

However, on receiving complaints that some of the operators are not adhering to the revised process, the authority sought a compliance report wherein it was found that all players have implemented the same except Cellular.

"It has come to the notice of through several complaints that some of the access providers have not implemented the above revised procedure for lodging of UCC complaints through forwarding of SMS," said.

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Business Standard
177 22
Business Standard

Trai initiates action against Idea

Finds that Idea has not implemented the revised procedure for lodging of complaints against pesky calls, messages through SMS

Press Trust of India  |  New Delhi 

Telecom regulator today said it has initiated action against Cellular for not implementing the revised procedure for lodging of complaints against pesky calls and messages through SMS.

"...It was found that all the access providers have implemented the same except Cellular Ltd. The authority has initiated action against such access provider," said in a statement.

To control the menace of pesky calls and messages, Telecom Regulatory Authority of India (Trai) had issued 'The Telecom Commercial Communications Customer Preference (Tenth Amendment) Regulations, 2012' on November 5, 2012.

Under the revised regulations, has facilitated easy lodging of complaints against unsolicited commercial communication (UCC) through SMS by simply forwarding the UCC SMS to 1909 after appending the telephone number and date of receipt of the SMS.

The changes were to be implemented within 15 days.

However, on receiving complaints that some of the operators are not adhering to the revised process, the authority sought a compliance report wherein it was found that all players have implemented the same except Cellular.

"It has come to the notice of through several complaints that some of the access providers have not implemented the above revised procedure for lodging of UCC complaints through forwarding of SMS," said.

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Trai initiates action against Idea

Finds that Idea has not implemented the revised procedure for lodging of complaints against pesky calls, messages through SMS

Telecom regulator Trai today said it has initiated action against Idea Cellular for not implementing the revised procedure for lodging of complaints against pesky calls and messages through SMS.

Telecom regulator today said it has initiated action against Cellular for not implementing the revised procedure for lodging of complaints against pesky calls and messages through SMS.

"...It was found that all the access providers have implemented the same except Cellular Ltd. The authority has initiated action against such access provider," said in a statement.

To control the menace of pesky calls and messages, Telecom Regulatory Authority of India (Trai) had issued 'The Telecom Commercial Communications Customer Preference (Tenth Amendment) Regulations, 2012' on November 5, 2012.

Under the revised regulations, has facilitated easy lodging of complaints against unsolicited commercial communication (UCC) through SMS by simply forwarding the UCC SMS to 1909 after appending the telephone number and date of receipt of the SMS.

The changes were to be implemented within 15 days.

However, on receiving complaints that some of the operators are not adhering to the revised process, the authority sought a compliance report wherein it was found that all players have implemented the same except Cellular.

"It has come to the notice of through several complaints that some of the access providers have not implemented the above revised procedure for lodging of UCC complaints through forwarding of SMS," said.

image
Business Standard
177 22

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