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With e-governance, admn takes a virtual leap in TN

Our Regional Bureau  |  Chennai 

Tamil Nadu government's IT secretary, is an empowered man these days.
A new workflow tool that is used by his department and Corporation of Tamil Nadu (Elcot) allows him to monitor every bit of work that comes under his control even from his home.
The software, 'e-Administration', connects 75 senior level employees of and 15 in the IT department through a common platform.
With this tool, Harinarain, who is also the chairman of Elcot, has full control over the work at Elcot, while sitting in the IT department 10 km away.
is a step taken by the TN government in its e-governance initiative, which could be called a giant leap in terms of transparency and accountability.
From routine communications to clearing files, everything is now paperless. is developed by a Chennai-based software firm, Life-Line to Business (LL2B).
N Mohan, general manager-communications, said, "This tool has been tried and tested at The product being web-enabled, allows users to log-in even when they are not in office. In terms of efficiency, it has made a big difference to the users."
The tool allows officers to conduct day to day business like sanctioning purchases, approving leave tours and sending files to colleagues.
V D G Krishnan, ICT Consultant, said, "The whole idea is to create a transparent and efficient organisation. The entire chain of command would now be connected using this tool and hence all the users, limited to their position in the hierarchy, would know what is happening to every case that comes to the government for action."
Though officials down the line at Elcot, did not have much of a choice about using the tool, they have adopted it fully. Today logging into the system is the first thing these officers do when they report to work.
In fact, this also doubles up as an attendance register that will tell the bosses whether a particular employee has reported to work and if so, whether he was at work on time.
A senior official at said a strong level of dependency is already developed on this tool, which can be seen as a sign of a mature system put in place.
Using as a basic tool, has also developed a customised package for the Industrial Guidance Bureau (IGB) of Pondicherry's industries department.
This software connects over 20 different departments in the union territory who have to clear any industrial licence. From water and sewerage board to pollution control board, various departments can approve or disapprove a particular project online.
In fact, Krishnan informed that the software developed for IGB will evolve into a system where the industrialists would also be able to log into system and check the status of the project.
"We have suggested to the to allow users outside the government to log-in with the licence application number and a secure password. With this there will not be any more running from pillar to post."
He added that the was receptive to the idea and plans to implement it in the next two months.
"For the time being the posts the status of each project on its official website," he said.
The plan to allow industrialists to log-in with the application number and passwords adds security and privacy, which is missing at this point of time.
The software also allows the users to mark deadlines for every task with an add-on feature of setting reminders.
has now signed a marketing agreement with to implement the product across the country. The order for IGB was secured by and implemented by
The marketing agreement also covers another product developed by called
Krishnan said, "is a Computer Telephony Integration Tool incorporating advanced hardware and software integration technology for automating the telephone communication for any telephone line, particularly for helplines, similar to a call centre tool."
The tool among a host of functions, will allow managers track the time taken on each call, allowing full control over wastage of time and productivity improvement.
The agreement does not specify the revenue sharing arrangement between and Krishnan however said that would receive 10 per cent share for its efforts in marketing these products.
"We have already written to many state governments in the country. The Orissa government has evinced interest in this tool," Krishnan said. He added that a similar implementation is explored by the Andaman and administration.
What if the the state's chief minister becomes the super-user for for in Tamil Nadu?
"That could the best thing that ever happened in Tamil Nadu on the governance front. It would mean complete transparency in the way the state machinery works," Krishnan said.


First Published: Tue, June 22 2004. 00:00 IST