Business Standard

Firstsource, Barclaycard sign five-year outsourcing agreement

Related News

Firstsource Solutions, a Mumbai-based business process outsourcing (BPO) provider, on Thursday announced a five-year outsourcing partnership with Barclaycard, the UK-based and consumer lending business of Barclays PLC.

The five-year customer service contract would involve Firstsource managing Barclaycard’s credit card and payment businesses beginning November 1, the company said in a statement. Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside.

Derek Allgood, global sales and service director, Barclaycard, said, “Firstsource have given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base.”

In June, Business Standard had reported that Firstsource is in talks with for an outsourcing contract. In February 2008, Firstsource signed a five-year outsourcing agreement with Barclays’ US credit card business. Under the terms of the agreement, Firstsource is managing and operating Barclays’ operations centre in Colorado Springs, Colorado, which includes providing customer care and collection’s support to Barclays US cardholders.

Read more on:   
|
|
|
|
|
|
|

Read More

HSBC: Global fund managers 'overweight' on equities

Global fund managers are bullish on domestic equities, with 75 per cent of them holding an ‘overweight’ view in the first quarter, an HSBC survey ...

Quick Links

More news from Finance Rss icon

MHA bats for SMSes on bank transactions, ATM slips in Hindi

Home Ministry's official language department said so far there is no facility for working in Hindi language on Internet banking websites

Deadline to exchange pre-2005 currency notes ends on January 1

Post-2005 notes have added security features and help in curbing the menace of fake currency

Bad loan write offs double to Rs 42,477 cr in 3 years

Reserve Bank Governor Raghuram Rajan has been highlighting the problem of rising bad loans in the banking sector

Back to Top