Business Standard

Firstsource, Barclaycard sign five-year outsourcing agreement

Related News

Firstsource Solutions, a Mumbai-based business process outsourcing (BPO) provider, on Thursday announced a five-year outsourcing partnership with Barclaycard, the UK-based and consumer lending business of Barclays PLC.

The five-year customer service contract would involve Firstsource managing Barclaycard’s credit card and payment businesses beginning November 1, the company said in a statement. Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside.

Derek Allgood, global sales and service director, Barclaycard, said, “Firstsource have given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base.”

In June, Business Standard had reported that Firstsource is in talks with for an outsourcing contract. In February 2008, Firstsource signed a five-year outsourcing agreement with Barclays’ US credit card business. Under the terms of the agreement, Firstsource is managing and operating Barclays’ operations centre in Colorado Springs, Colorado, which includes providing customer care and collection’s support to Barclays US cardholders.

Read more on:   
|
|
|
|
|
|
|

Read More

HSBC: Global fund managers 'overweight' on equities

Global fund managers are bullish on domestic equities, with 75 per cent of them holding an ‘overweight’ view in the first quarter, an HSBC survey ...

Quick Links

More news from Finance Rss icon

PSBs may soon raise funds to meet capital needs

The government has provided for Rs 11,200 cr for bank capitalisation in the Budget for the current financial year

RBI will cut interest rate at the right time: Sandhu

With the central bank keeping its short-term lending rate unchanged citing inflationary risks, Financial Services Secretary G S Sandhu on ...

Private insurers shift focus to regular premium products

Insurance executives said that Life Insurance Corporation of India will play a large role in this space going forward

Back to Top