Business Standard

Firstsource, Barclaycard sign five-year outsourcing agreement

Related News

Firstsource Solutions, a Mumbai-based business process outsourcing (BPO) provider, on Thursday announced a five-year outsourcing partnership with Barclaycard, the UK-based and consumer lending business of Barclays PLC.

The five-year customer service contract would involve Firstsource managing Barclaycard’s credit card and payment businesses beginning November 1, the company said in a statement. Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside.

Derek Allgood, global sales and service director, Barclaycard, said, “Firstsource have given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base.”

In June, Business Standard had reported that Firstsource is in talks with for an outsourcing contract. In February 2008, Firstsource signed a five-year outsourcing agreement with Barclays’ US credit card business. Under the terms of the agreement, Firstsource is managing and operating Barclays’ operations centre in Colorado Springs, Colorado, which includes providing customer care and collection’s support to Barclays US cardholders.

Read more on:   
|
|
|
|
|
|
|

Firstsource, Barclaycard sign five-year outsourcing agreement

Firstsource Solutions, a Mumbai-based business process outsourcing (BPO) provider, on Thursday announced a five-year outsourcing partnership with Barclaycard, the UK-based credit card and consumer lending business of Barclays PLC.

Firstsource Solutions, a Mumbai-based business process outsourcing (BPO) provider, on Thursday announced a five-year outsourcing partnership with Barclaycard, the UK-based and consumer lending business of Barclays PLC.

The five-year customer service contract would involve Firstsource managing Barclaycard’s credit card and payment businesses beginning November 1, the company said in a statement. Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside.

Derek Allgood, global sales and service director, Barclaycard, said, “Firstsource have given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base.”

In June, Business Standard had reported that Firstsource is in talks with for an outsourcing contract. In February 2008, Firstsource signed a five-year outsourcing agreement with Barclays’ US credit card business. Under the terms of the agreement, Firstsource is managing and operating Barclays’ operations centre in Colorado Springs, Colorado, which includes providing customer care and collection’s support to Barclays US cardholders.

image

Read More

HSBC: Global fund managers 'overweight' on equities

Global fund managers are bullish on domestic equities, with 75 per cent of them holding an ‘overweight’ view in the first quarter, an HSBC survey ...

Recommended for you

Advertisements

Quick Links

More news from Finance Rss icon

ICICI Bank posts lowest profit growth in 21 quarters

Bad loans rise but bank says worst is over; healthy growth in retail loans

Insurers to ramp up teams for grievance redressal after Irdai whip

Irdai has asked insurers to handle policyholder grievances with seriousness, promptness and empathy to enhance the trust and confidence in the ...

Securitisation volumes dip 27.6 % in FY15

Classification of priority sector lending assets and minimum margin fixed for these also reduced assets qualifying for securitisation

Back to Top