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Insurers hiring specialists to improve service

In life insurance, insurers are looking at hiring counsellors to help policyholders at the time of a death claim

M Saraswathy  |  Mumbai 

Insurance companies are hiring specialists to not only meet the needs of the business but also to deal with policy-servicing requests of customers. Being a long-term product, insurers are required to deal with requests at all times including assistance during the policy tenure and at time of claims. In case of health insurance plans where claims are to be paid either as cashless or reimbursement. Here, doctors are being hired to assist policyholders. Amit Bhandari, head- Health & Agricultural Insurance, Underwriting & Claims, at ICICI Lombard said that they have ...

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First Published: Sun, March 13 2016. 23:45 IST
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