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The state commission dismissed an appeal filed by the SBI against a district consumer forum's order directing the bank to refund Rs 20,000 along with Rs 5,000 as compensation and Rs 1,000 towards litigation charges to a south Delhi resident Vinay Pal, who found his account was short of Rs 20,000 when he went to withdraw cash from an ATM in 2010.
The bank, however, had claimed that the amount was withdrawn by Pal himself and informed the forum that they were ready to provide the video footage but failed to do so.
He then complained to the concerned branch of the bank and deposited Rs 750 with its manager to obtain the video footage of the ATM.
District consumer forum had held the bank deficient in service and asked it to refund the amount along with compensation.