14 National Consumer Helpline counter increases from 14 to 60: Shri Paswan
18 states to be connected to the National Consumer Help Line by March 2018
Shri Paswan informed that earlier 14 NCH counters were working for redressing the grievances of the consumer, which has been increased to 60. He said that earlier average response time was taken about 7 minute in the National Consumer Helpline which is now almost instant available
Shri Paswan further stated that the number of people lodging complain on the National Consumer Helpline has increased by almost 3 times. National Consumer Helpline received 1.30 lakh complaints in 2014 by consumer which increased to 3 lakh in 2017.
The Minister said that the 18 states will be connected to the National Consumer Help Line by March 2018.
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