However, this achievement also signals the need of focusing on the Highway Operations for rendering world class services to the highway users. Thus the NHAI has created a new Highway Operations Division. This division will focus on all non-commercial Highway Operational activities for efficient network utilization and providing hassle-free services.
The Highway Operations Division at NHAI will be headed by Member (Admin) and assisted by CGM (IT & HO) and a team of experienced officers. The Highway Operation Division will be in charge of the Electronic Tolling, Wayside Amenities, Road Safety & Security, Incident ManagementHelpline, Tracking of Ambulance, Cranes on Highways, Highway Traffic Management System, Swachh Bharat Abhiyan, Highway Plantation, Road lighting, Wi-Fi and other modern amenities on National Highways.
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