Smt. Sitharaman said she was glad that people had approached in quite a big number and 99% had been served within the limitation that we had set for ourselves that is 2 working days. She said the number of queries were more that complaints and she would request anyone who would want to approach the Commerce and Industry Ministry to feel free to use the Seva. The Minister thanked the people for using the Seva and looked forward to serving in even more and better way.
MOCISEVA was launched on 21st April, 2016. It is a girevance redressal mechanism via twitter where grievances are addressed pertaining to various divisions of Ministry of Commerce & Industries. Through this Seva the Ministry has not only responded to queries that pertain to its own Divisions but has responded to almost 1000 queries that belonged to other ministries.
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