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Tencent Holdings’s rise into a $500 billion company was fuelled by a culture of internal competition, where teams raced against each other to make ideas work. To become an advertising powerhouse like Facebook, the internal barriers are starting to come down.
Tencent is counting on its user data - from the music people play, the news they read and the places they go — to deliver targeted commercials and capture a bigger share of China’s 350 billion yuan ($53 billion) online advertising market. Success in games and social media has meant the company hasn’t had to rely on ads, a business that generates just 17 per cent of its revenue compared with 97 per cent for Facebook.
“The outside world knows our core DNA is internal competition, but it needs to be healthy,” said Lau, who took over the newly created advertising role in March. ‘We spend a lot of time resolving our silos, torching our teams, and integrating the so-called strength of team.”
The fierceness of competition is exemplified by the fact that Tencent’s businesses actually vie with each other, with its WeChat and QQ social networking services having close to a billion users each. Its operations aren’t even all located in the same cities, with much of the WeChat team and its boss in Guangzhou, the online news business predominantly in Beijing while a big chunk of Lau’s team is in Shanghai. Tencent itself is based in Shenzhen.
Alibaba Group Holding now dominates Chinese digital advertising but investors are betting part of Tencent’s future growth will stem from social media marketing. That’s helped Tencent more than double this year and briefly pass Facebook to become the world’s fifth most valuable company — cementing its position alongside Alibaba as standard bearers for China in an increasingly digital global economy.
Tencent’s ad revenue could more than double to $11.4 billion by 2019, according to researcher eMarketer. The company is estimated to increase its market share in China’s digital ad space to 15 per cent from about 9 per cent, eMarketer said. Shares in the company ended 1.1 per cent lower in Hong Kong.
“If you think about why advertisers like Facebook’s social ads, it’s because the data it has on users enables more precise targeting,” said Alex Yao, a Hong Kong-based analyst at JPMorgan Chase & Co. “Tencent has more abundant data on users than Facebook does.”
“Social advertising can play a larger role,” said Lau. “In China, we are kind of pioneering the categories” of that.
Lau, a graduate of Rutgers University, has been with Tencent since 2006. Before taking on the advertising role, he built the media business into a giant with content including news, entertainment, sport and video on demand.
In that time, the company’s WeChat became practically ubiquitous in China, although Tencent still remains largely non-existent outside the mainland, especially in the US and Europe.
To Lau, building the advertising business requires a delicate balance between monetising assets and avoiding pushback from consumers already suspicious of handing over too much private information.
Take Facebook. Seeking to boost revenue, it’s ramped up ad impressions served to users, with an increase of about 50 per cent last year. But the ad load was such that executives of the US company have warned investors they can’t keep up that pace without driving people away.
So Tencent’s chosen to exercise restraint, usually showing just one ad per day on WeChat’s “Moments”, a function similar to Facebook’s news feed, capping inventory by intention. That’s why it earns just $2.10 per daily active user on WeChat, versus Facebook’s $30.10, Morgan Stanley estimates.
The Chinese company can afford to take a gradual approach because the online gaming division is buying it time.