Leading cloud communication company, Ozonetel on Monday announced an integration with cloud-based customer service software company, Zendesk.
"The integration brings about improved customer experience with support executive accessing customer data instantly," said CEO, Ozonetel Communications, CSN Murthy.
"The enterprises can have complete contact center as a service at a fraction of the TCO they were spending before and improve customer satisfaction," added Murthy.
"Ozonetel's CloudAgent is recognised as a market innovator in offering contact centre solutions, while Zendesk is a market leader in building technologies that improve customer relationships.
This unique partnership will help address the growing demand for contact centre solutions from companies trying to find better and improved ways of engaging with their customers, no matter where they are," said Country Sales Director, Zendesk India, KT Prasad.
With the new integration, CloudAgent becomes even more imperative for enterprises using Zendesk by allowing them to service fully out of Zendesk's interface.
As a result, CloudAgent now provides businesses with a full-feature call center solution within the Zendesk application, and brings in additional features and flexibility for agents, supervisors and customers.
Ozonetel's CloudAgent currently supports more than 1,000 brands to establish browser-based distributed contact centers in India, US, and Singapore. With zero-installation and no upfront costs, the network enables all contact center applications to be delivered out of a browser along with agent tracking and advanced analytics.
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