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Customer Satisfaction is one of the key performance objectives of AAI which is evaluated through Customer Satisfaction Survey conducted by an independent agency commissioned by AAI.
The latest feather in the AAI's cap is Raipur's Swami Vivekananda Airport which is again ranked first in Customer Satisfaction among 49 airports in the country.
"Raipur Airport achieved 4.84 score in a five point scale index in latest CSI (Customer Satisfaction Index) survey conducted by an independent agency for the period of Jan- June 2017 followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73 respectively," said the AAI.
The survey covers wide range of parameters like transportation, parking, passenger facilities and cleanliness etc.
The integrated terminal building of Raipur was inaugurated in 2012. High level maintenance of infrastructure and passenger facilities, the green ambience, state-of -the- art technology and courteous staff ensuring passenger delight has resulted in Raipur getting this recognition for the third consecutive time in past two years.
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