Business Standard

HGS to launch multi-channel consumer care line for Danone UK

Capital Market 

Service to be delivered from HGS office in West London

Hinduja Global Solutions (HGS) has secured a contract with leading FMCG company Danone UK, to provide consumer care for its Early Life Nutrition, Waters and Fresh Dairy Products businesses.

The multi-channel service will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30-seat contact center operation out of HGS offices in West London. HGS will provide subject matter experts for Danone's Early Life Nutrition business including a 5-member team of qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and out of hours support for the Early Life Nutrition line.

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HGS to launch multi-channel consumer care line for Danone UK

Service to be delivered from HGS office in West London

Service to be delivered from HGS office in West London

Hinduja Global Solutions (HGS) has secured a contract with leading FMCG company Danone UK, to provide consumer care for its Early Life Nutrition, Waters and Fresh Dairy Products businesses.

The multi-channel service will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30-seat contact center operation out of HGS offices in West London. HGS will provide subject matter experts for Danone's Early Life Nutrition business including a 5-member team of qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and out of hours support for the Early Life Nutrition line.

Powered by Capital Market - Live News

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Business Standard
177 22

HGS to launch multi-channel consumer care line for Danone UK

Service to be delivered from HGS office in West London

Hinduja Global Solutions (HGS) has secured a contract with leading FMCG company Danone UK, to provide consumer care for its Early Life Nutrition, Waters and Fresh Dairy Products businesses.

The multi-channel service will be delivered over voice, email and web chat with plans to introduce video chatting capabilities in the future. The service will be delivered from a 30-seat contact center operation out of HGS offices in West London. HGS will provide subject matter experts for Danone's Early Life Nutrition business including a 5-member team of qualified midwives and nutritionists. As part of the service, HGS will also handle complaint management and out of hours support for the Early Life Nutrition line.

Powered by Capital Market - Live News

image
Business Standard
177 22