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Android outpaces iOS in smartphone loyalty: Report

IANS  |  San Francisco 

continues to have more loyal users than the ones using the (iOS), a new report by (CIRP) said on Friday.

"Loyalty for both and increased in 2015 and into 2016, when it leveled off for both Operating Systems," Mike Levin, Partner and of CIRP, was quoted as saying by MacRumors.

OS saw a 91 per cent loyalty rate in 2017 compared to 86 per cent for iOS, with loyalty rates for the two remaining largely steady since early 2016.

"Loyalty is also as high as we've ever seen, really from 85-90 per cent at any given point. With only two mobile at this point, it appears users now pick one, learn it, invest in apps and storage and stick with it," Levin added.

The report is based on quarterly surveys with a sample of 500 subjects each.

loyalty has hovered at 89 to 91 per cent since January 2016, while loyalty has been between 85 and 88 per cent.

Both and have now become focused on services as they try to extract larger revenues from their respective user bases, according to

OS loyalty for the year was measured by the percentage of customers that remained with each OS when activating a new phone over the 12 months ending in December 2017.

owners were found to be more loyal than users in 2013 but the trend shifted the following year and has risen ever since.

Meanwhile, the maker has been regularly aiming to lure users to through trade-in options and a "Switch" website dedicated to explaining all of the reasons why the is better than competing smartphones, according to CIRP.



(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Fri, March 09 2018. 12:26 IST