Even though e-commerce is going to be the "inevitable future", brick and mortar will co-exist in immediate future with strong purchase psychology associated with "touch and feel", Spencers Retail Sector Head Shashwat Goenka on Friday.
"E-commerce is the inevitable future. However, Indian purchase psychology is deep rooted in the sense of touch and feel. Brick and mortar cannot be done away with. In the immediate future, e-commerce and brick and mortar will co-exist," he said at the India Today Conclave 2017 here.
Speaking on the importance of skill with the emergence of new disruptive technologies, he said three quarters of the country's population was unskilled and India required re-skilling, so that people could work in the technology-enabled environment.
Hailing the central government's Skill India programme, he said organised retailers were getting the benefit of such programme.