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Letters: Flouting the norm

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The report “Public sector banks account for bulk of customer complaints in 2011-12” (November 9) makes one wonder whether the banks would show any improvement in the current year. The Reserve Bank of India (RBI), in its circular dated September 3, 2012, directed banks to issue only CTS (cheque truncation system)-2010 cheques after September 30, 2012. With just about two months before these cheques become invalid, at least one public sector bank, Central Bank of India, continues to flout the RBI directive. As late as October 31, 2012, customers have been issued cheque-books that are not in accordance with the stipulated CTS-2010 standard by their Hadapsar (Pune region) branch. Is this not wasteful expenditure, customer harassment, and deficiency of services? Perhaps, the solution lies in the su-motu action by the ombudsman on flouting of RBI’s directives.

Angelo Extross Pune

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