- First-of-its-kind Customer Service initiative by Indian telecom operator
- Part of overall business plan to drive customer-centric innovations
As part of its strategy to drive leadership through innovations across its Wireless business, Reliance Mobile has announced the launch of Braille Bill service. The Braille Bill service is part of multiple innovative & reliable convenience options that Reliance Mobile is introducing in the Indian market for its over 110 million mobile subscribers.
The Braille Bill service is first-of-its kind initiative introduced by an Indian telecom operator aiming to create an enabling and convenient customer service environment for the visually impaired. The service is in line with Reliance ADA Group’s Corporate Social responsibility objectives.
Commenting on the launch of its Braille Bill Service, Mr Anurag Prashar, President Corporate, Customer Service, Reliance Communications said, “After being the first in the industry to launch Live Chat service, we have brought yet another innovation to Indian Telecom customers by the launch of Braille Bill for those who are visually impaired. There are currently 45 million people suffering from complete visual impairment across the globe. Out of these, nearly 12 million reside in India. Our new Braille Bill service is in line with our Customer Service objective to delight our customers through innovations that touch their lives. And the best thing is that this service is free of cost.”
Reliance Mobile’s Braille Bills will be available for Postpaid customers across all products lines of RCOM’s Wireless Business. This will be a summarized bill providing key details of current usage, bill amount, last dues, last payment and adjustments made. The Braille Bill will also provide a breakup of the current charges payable by the customer. The normal detailed and itemised bills will also be available through regular channels in the form of hard copy as well as eBills. The Braille Bill will be dispatched to the visually impaired customers through post every month without any extra charges.
Existing and new Reliance Mobile customers can request for the Braille Bill by registering their request with the company through its call center or customer touch-points including over 2500 Reliance World and Reliance Mobile Stores across 700 cities in India.
About Reliance Communications
Reliance Communications Limited founded by the late Shri Dhirubhai H Ambani (1932-2002) is the flagship company of the Reliance Anil Dhirubhai Ambani Group. The Reliance Anil Dhirubhai Ambani Group currently has a net worth in excess of Rs. 64,000 crore (US$ 13.6 billion), cash flows of Rs. 13,000 crore (US$ 2.8 billion), net profit of Rs. 8,400 crore (US$ 1.8 billion).
Reliance Communications is India's foremost and truly integrated telecommunications service provider. The Company, with a customer base of 110 million including over 2.5 million individual overseas retail customers, ranks among the Top 4 Telecom companies in the world by number of customers in a single country. Reliance Communications corporate clientele includes 2,100 Indian and multinational corporations, and over 800 global, regional and domestic carriers.
Reliance Communications has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire communications value chain, covering over 24,000 towns and 600,000 villages. Reliance Communications owns and operates the world's largest next generation IP enabled connectivity infrastructure, comprising over 190,000 kilometres of fibre optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region.