7, an intent-driven customer engagement solutions provider, today said it is looking to hire more than 3,000 Digital Chat Agents in FY18 across its Bengaluru and Hyderabad delivery centers for providing digital assistance to the world's leading brands. "Consumers today want personalised, predictive and effortless customer experience.
We offer the optimal combination of technology, developed at our Innovation Labs (iLabs) and talent-tech savvy digital chat agents-to achieve this," said Animesh Jain, Chief Delivery Officer, India and Americas, 7. In fact, 7 is making digital chat agent services key to the enterprises' customer engagement strategy,complemented well by 7's virtual agent capabilities, he said in a company statement. 7 is expecting its revenue to increase 30-35 per cent to more than USD 400 million in the financial year ending March 2018, the company's Chief Executive P V Kannan had said earlier. Clients include Adobe Systems Inc, Royal Bank of Canada, Scotiabank, Victoria'sSecret and American Airlines Cargo. The company gets about 75 per cent of its revenue from the United States and the rest from UK and Australia, the statement said. The company, which turned profitable by 2003 end, last raised capital of about USD 22 million in the same year. Theround was funded in part by Sequoia Capital. On DCA business, Jain said it has been growing at a CAGR of 40 per cent over the last three years and the company expects the same momentum to continue in the coming years. 7 is the largest provider of DCAs globally with7,000 plus chat agents providing digital assistance for organizations across all key verticals, the statement said.
(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)