You are here: Home » PTI Stories » National » News
Business Standard

Airlines must give 'frequent & honest' info on delays: Sinha

Press Trust of India  |  New Delhi 

Union minister Jayant Sinha today asked airlines to give "frequent and honest" information to their passengers about flight delays after a traveller onboard a delayed plane complained to him on Twitter.

"Jet Airways, AirIndia, GoAir, IndiGo, SpiceJet, AirAsia and others should certainly communicate frequently and honestly with passengers regarding delays - this is the SOP," the minister of state for civil aviation tweeted.


His instructions came after the passenger complained to him on Twitter about a delayed flight today.

"Sir I am sitting in a @jetairways plane for over 1 hour 15 minutes. STD was 1325. Now it's 1447. I have checked with the crew and called up customer care. None of them know when this plane will take off. 9w272. Interesting how airlines run these days!!," posted Parul K Gupta.

The flight from to Dhaka reached its destination at 5.52 PM after a delay of nearly two hours.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Sun, November 12 2017. 20:22 IST
RECOMMENDED FOR YOU