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Consumer organisation seeks action over poor internet speed

Press Trust of India  |  New Delhi 

A consumer awareness organisation, Voice, today demanded that telecom regulator Trai mandate every operator to have minimum average speed that they should deliver 95 per cent of the time during billing cycle.

The consumer body claims to have conducted survey of around 52,000 people and found that highest average wireless speed being delivered is 4.25 megabit per second.

"Many times the phone shows 4G symbol on the phone but people hardly get 4G speed. The 4G speed should be at least 140 mbps. People are being charged real money for high speed internet but they are not being delivered the same," a of Voice said.

He said Telecom Regulatory Authority of should mandate all operators to provide 95 per cent of the average internet speed promised by them during a billing cyle.

The organisation demanded that consumers should be compensated by for loss of time and money due to poor quality of

Voice said that in wireline segment,vsmall companies are providing better than national players.

"However, there is no which qualified parameters set by Trai in our quality of internet service test," the said.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Tue, January 09 2018. 22:50 IST