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Judge: IBM owes Indiana $78M for failed welfare automation

AP  |  Indianapolis (US) 

Corp owes the Indiana USD 78 million in damages stemming from the company's failed effort to automate much of the state's welfare services, a judge has ruled in a long-running dispute. Marion Superior Judge Heather Welch issued the ruling dated Friday, nearly six months after she heard arguments from attorneys for the state and The Indiana Supreme ruled last year that had breached its contract and it directed the trial to calculate the damages. Indiana and New York-based sued each other in 2010 after then-Gov. Mitch Daniels cancelled the company's USD 1.3 billion contract to privatise and automate the processing of Indiana's welfare applications. Under the deal, an IBM-led team of vendors worked to process applications for food stamps, Medicaid and other benefits.

Residents could apply for the benefits through call centers, the internet and fax machines. The contact was pulled in late 2009, less than three years into the 10-year deal, following complaints about long wait times, lost documents and improper rejections. The state sought more than USD 172 million from IBM, but the judge ruled responsible for USD 128 million in damages. That amount was offset by about USD 50 million in state fees that the company was owed. Peter Rusthoven, one of the state's private attorneys, said Monday that the ruling would be carefully reviewed before deciding on any additional appeals. "Overall, we are extremely gratified by the result and thinks it really vindicates the position the state took throughout this really long battle," Rusthoven said. and its attorneys didn't immediately reply to Monday phone messages seeking comment. The state argued that owed Indiana for the cost of fixing the company's problematic efforts to make the system workable, paying overtime for state staffers to review and correct those problems, and hiring new staff to help oversee that process, among other expenses. IBM's attorneys argued that the company had delivered "substantial benefits" to the state that undermined Indiana's damages claims. Welch heard arguments from both sides on Feb. 10. She was scheduled to rule by early May in the complicated case, but lawyers twice agreed to allow the more time.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Mon, August 07 2017. 20:28 IST