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Maruti Suzuki launches first Nexa service centre, eyes 300 outlets by 2020

Plush workshops with premium lounges & digital technology to enhance customer service & transparency

Press Trust of India  |  New Delhi 

The logo of Maruti Suzuki India Limited is seen on a glass door at a showroom in New Delhi
The logo of Maruti Suzuki India Limited is seen on a glass door at a showroom in New Delhi

India (MSI) on Wednesday opened its first under premium and plans to have around 300 such in the country by 2020.

The car market leader has opened the first service workshop at Gurugram.


"was a first, important step in Maruti Suzuki's transformation journey. It has been appreciated by customers. Listening to customers, we have now created Service to take forward that promise," Managing Director and CEO Kenichi Ayukawa said in a statement.

Plush workshops with premium lounges and use of to enhance and transparency will be the defining elements of Service, he added.

The company plans to expand Service in phases. It expects to establish around 300 such workshops by 2020.

The company sells five models-- S-Cross, Baleno, Baleno RS, Ciaz and Ignis through the channel. The company currently has over 250 such retail across the country.

MSI, which established in July, 2015, plans to double the number of such in the country to 400 by 2020.

The company sells its other models like Alto, Swift, Dzire and Vitara Brezza through traditional It aims to have 4,000 such by 2020 as part of plans to sell 20 lakh units per annum.

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