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NASSCOM sees big scope for India's BPM sector

Press Trust of India  |  Bengaluru 

Revenues for India's Business Process Management (BPM) sector is projected to increase from USD 30 billion in FY17 to USD 50-55 billion by 2025, National Association of Software and Services Companies (NASSCOM) said today.

"The current size is about USD 30 billion in revenue, and we think we can grow this business and industry to somewhere between USD 50 to 55 billion by the year 2025," BPM Council Chair Rohit Kapoor said.


Speaking to reporters on the sidelines of the 19th BPM Strategy Summit organised by here, he said, "This is despite fact that there will be further cannibalisation of revenue, further use of and technologies, use of robotics in much pervasive way.

"And yet the value that thisindustry will contribute is going to be significantly higher," he added.

also projected that streams would account for 60-70 per cent of the BPM service providers'by 2025, overtaking traditional streams, with advancedtechnology solutions and intelligent driving muchof this growth.

The BPC Industry in is "healthy, kicking and having a great time", and is at a very "exciting" stage of itsevolution and development, Kapoor said.

Stating that BMP industry in is the largest such industry across the globe, he said, "in FY 2017 the sector's grew to USD 29.8 billion from the previous years at USD28 billion so the growth rate has been 8.8 per cent for the industry, which is pronominal."

"In terms of the employee head count that are directly employed by this industry, that number has expanded from 1.1 million employees to 1.2 million employees, and therefore we added 100,000 net new positions," he added.

Claiming that remains the largest BPM base in the world, said its share in the global BPM market had expanded from 36 per cent last year to 37 per cent this year.

The revenues have grown almost two times in the last five years and there were a number of new start-ups being created in the industry, it said.

Suggesting that globally no single location had the capability that "we as an industry from represent," Chairman Raman Roy said, "we are adding jobs, creatingopportunities both here and internationally."

"It is a level playing opportunity. Earlier we used to do things that the overseas workers used to do there; today weare doing things which the overseas guys are copying. We arethe cutting edge and that is what is most exciting about this industry," he added.

To maintain and accelerate the pace of growth, the BPM Council has highlighted its priorities for the industry which include positioning as the destination ofchoice for global firms to deliver transformation value andthe BPM sector as a world class industry of choice for aspiring professionals.

The industry also wants to capitalise on Data Science and Artificial Intelligence as the next growth trajectory and provide high value services, re-skill the existing workforce to be positioned relevantly for future work in the areas of RPA, automation, AI and

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

First Published: Thu, October 12 2017. 17:42 IST
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