You are here: Home » PTI Stories » National » News
Business Standard

New Consumer Protection Bill to ensure timely justice: Govt

Press Trust of India  |  New Delhi 

Government has initiated a series of steps to strengthen consumer protection mechanism and is also bringing a new comprehensive legislation to address various other issues, including timely delivery of justice, Minister of State for Consumer Affairs CR Chaudhary said.

He was addressing the first session of the Inter-governmental Group of Experts on Consumer Protection and Policy during the launch of revised UN Guidelines for Consumer Protection at Geneva yesterday.



"Our government has tabled a new Consumer Protection Bill in Parliament, drawing from the latest and the best global practices. Through this new legislation, we aim to address the consumer issues in a comprehensive manner offering executive, quasi-judicial and judicial remedies," Chaudhary said in an official statement.

The existing Consumer Protection Act-1986 is being replaced by a consumer friendly legislation, with a forward looking approach including protection of consumer's rights while transacting through e-commerce, he added.

The minister informed that this bill has been drafted after extensive consultations with stakeholders.

"While drafting the Consumer Protection Bill-2015, special emphasis has been made to ensure simplicity, speed, access, affordability and timely delivery of justice," he said.

He termed it as a futuristic bill and said that it's a transformative step towards strengthening consumer protection and giving a clear message that 'consumer is the king'.

"India is spending about 30-50 million US dollars on consumer protection annually and has initiated a number of consumer centric schemes based on the broad fundamentals of consumer awareness, standard and conformity assessment and inexpensive and quick redressal," Chaudhary said.

He highlighted some of the important recent initiatives such as launch of a portal 'Grievance Against Misleading Advertisements (GAMA)' to handle complaints of consumers relating to misleading advertisements, issuance of guidelines on direct selling, online case monitoring system in the Consumer Fora.

The e-filing of complaints by consumers in Consumer Fora is under process, the minister informed.

Chaudhary said the approach and mechanisms adopted to protect consumers might vary from one country to another, given the unique characteristics prevailing in the different respective economies and financial systems.

"Consideration of country-specific circumstances and contextualization is important to evolve relevant and effective consumer protection and education infrastructures.

"Individual countries need to customise the consumer protection and education framework to their environment, taking into account factors such as the stage of economic and regulatory development, the structure of the financial system and the level of consumer sophistication," the minister said.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

RECOMMENDED FOR YOU

New Consumer Protection Bill to ensure timely justice: Govt

Government has initiated a series of steps to strengthen consumer protection mechanism and is also bringing a new comprehensive legislation to address various other issues, including timely delivery of justice, Minister of State for Consumer Affairs CR Chaudhary said. He was addressing the first session of the Inter-governmental Group of Experts on Consumer Protection Law and Policy during the launch of revised UN Guidelines for Consumer Protection at Geneva yesterday. "Our government has tabled a new Consumer Protection Bill in Parliament, drawing from the latest and the best global practices. Through this new legislation, we aim to address the consumer issues in a comprehensive manner offering executive, quasi-judicial and judicial remedies," Chaudhary said in an official statement. The existing Consumer Protection Act-1986 is being replaced by a consumer friendly legislation, with a forward looking approach including protection of consumer's rights while transacting through ... Government has initiated a series of steps to strengthen consumer protection mechanism and is also bringing a new comprehensive legislation to address various other issues, including timely delivery of justice, Minister of State for Consumer Affairs CR Chaudhary said.

He was addressing the first session of the Inter-governmental Group of Experts on Consumer Protection and Policy during the launch of revised UN Guidelines for Consumer Protection at Geneva yesterday.

"Our government has tabled a new Consumer Protection Bill in Parliament, drawing from the latest and the best global practices. Through this new legislation, we aim to address the consumer issues in a comprehensive manner offering executive, quasi-judicial and judicial remedies," Chaudhary said in an official statement.

The existing Consumer Protection Act-1986 is being replaced by a consumer friendly legislation, with a forward looking approach including protection of consumer's rights while transacting through e-commerce, he added.

The minister informed that this bill has been drafted after extensive consultations with stakeholders.

"While drafting the Consumer Protection Bill-2015, special emphasis has been made to ensure simplicity, speed, access, affordability and timely delivery of justice," he said.

He termed it as a futuristic bill and said that it's a transformative step towards strengthening consumer protection and giving a clear message that 'consumer is the king'.

"India is spending about 30-50 million US dollars on consumer protection annually and has initiated a number of consumer centric schemes based on the broad fundamentals of consumer awareness, standard and conformity assessment and inexpensive and quick redressal," Chaudhary said.

He highlighted some of the important recent initiatives such as launch of a portal 'Grievance Against Misleading Advertisements (GAMA)' to handle complaints of consumers relating to misleading advertisements, issuance of guidelines on direct selling, online case monitoring system in the Consumer Fora.

The e-filing of complaints by consumers in Consumer Fora is under process, the minister informed.

Chaudhary said the approach and mechanisms adopted to protect consumers might vary from one country to another, given the unique characteristics prevailing in the different respective economies and financial systems.

"Consideration of country-specific circumstances and contextualization is important to evolve relevant and effective consumer protection and education infrastructures.

"Individual countries need to customise the consumer protection and education framework to their environment, taking into account factors such as the stage of economic and regulatory development, the structure of the financial system and the level of consumer sophistication," the minister said.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

image
Business Standard
177 22

New Consumer Protection Bill to ensure timely justice: Govt

Government has initiated a series of steps to strengthen consumer protection mechanism and is also bringing a new comprehensive legislation to address various other issues, including timely delivery of justice, Minister of State for Consumer Affairs CR Chaudhary said.

He was addressing the first session of the Inter-governmental Group of Experts on Consumer Protection and Policy during the launch of revised UN Guidelines for Consumer Protection at Geneva yesterday.

"Our government has tabled a new Consumer Protection Bill in Parliament, drawing from the latest and the best global practices. Through this new legislation, we aim to address the consumer issues in a comprehensive manner offering executive, quasi-judicial and judicial remedies," Chaudhary said in an official statement.

The existing Consumer Protection Act-1986 is being replaced by a consumer friendly legislation, with a forward looking approach including protection of consumer's rights while transacting through e-commerce, he added.

The minister informed that this bill has been drafted after extensive consultations with stakeholders.

"While drafting the Consumer Protection Bill-2015, special emphasis has been made to ensure simplicity, speed, access, affordability and timely delivery of justice," he said.

He termed it as a futuristic bill and said that it's a transformative step towards strengthening consumer protection and giving a clear message that 'consumer is the king'.

"India is spending about 30-50 million US dollars on consumer protection annually and has initiated a number of consumer centric schemes based on the broad fundamentals of consumer awareness, standard and conformity assessment and inexpensive and quick redressal," Chaudhary said.

He highlighted some of the important recent initiatives such as launch of a portal 'Grievance Against Misleading Advertisements (GAMA)' to handle complaints of consumers relating to misleading advertisements, issuance of guidelines on direct selling, online case monitoring system in the Consumer Fora.

The e-filing of complaints by consumers in Consumer Fora is under process, the minister informed.

Chaudhary said the approach and mechanisms adopted to protect consumers might vary from one country to another, given the unique characteristics prevailing in the different respective economies and financial systems.

"Consideration of country-specific circumstances and contextualization is important to evolve relevant and effective consumer protection and education infrastructures.

"Individual countries need to customise the consumer protection and education framework to their environment, taking into account factors such as the stage of economic and regulatory development, the structure of the financial system and the level of consumer sophistication," the minister said.

(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

image
Business Standard
177 22

Upgrade To Premium Services

Welcome User

Business Standard is happy to inform you of the launch of "Business Standard Premium Services"

As a premium subscriber you get an across device unfettered access to a range of services which include:

  • Access Exclusive content - articles, features & opinion pieces
  • Weekly Industry/Genre specific newsletters - Choose multiple industries/genres
  • Access to 17 plus years of content archives
  • Set Stock price alerts for your portfolio and watch list and get them delivered to your e-mail box
  • End of day news alerts on 5 companies (via email)
  • NEW: Get seamless access to WSJ.com at a great price. No additional sign-up required.
 

Premium Services

In Partnership with

 

Dear Guest,

 

Welcome to the premium services of Business Standard brought to you courtesy FIS.
Kindly visit the Manage my subscription page to discover the benefits of this programme.

Enjoy Reading!
Team Business Standard