In an effort to address issues at toll plazas, state-run NHAI has decided to bring in a system of ranking the toll plazas on the basis of cleanliness, staff behaviour, availability of ambulance and cranes in case of any emergency on highways.
NHAI has launched a countrywide drive to address issues that affect highway users, such as ease of tolling, electronic tolling/FASTag lane, cleanliness at toll plazas, behavior of the toll plaza staff, deployment of marshals, cleanliness of toilets, functioning of Highway Nest (Mini), wayside amenities and availability of ambulance and cranes, the Ministry of Road Transport and Highways said in a statement.
National Highways Authority of India (NHAI) Chairman Deepak Kumar has directed all field Highway Operation Unit officers to visit at least two toll plazas each across the country and check the above facilities personally to improve the users convenience, the ministry said.
"A massive drive was launched on more than 300 toll plazas simultaneously across the country by the Highway Operation Division on February 10, 2018. The Highway Operation Officers visited toll plazas and addressed issues of user convenience and took feedback from the people," it said.
Further, the NHAI is going to launch a ranking system of the toll plazas, Kumar said.
Every quarter, three best toll plazas will be identified and their names will be published on the NHAI website, he added.
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