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IBM signs 10-year outsourcing deal with Jet Airways

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, the global information technology solutions major, has won a 10-year, $62-million (Rs 285 crore) from . It is the first ‘total outsourcing deal’ in Indian aviation, says IBM.

IBM will provide technology solutions to transform the airline’s business areas such as airport operations, direct distribution and frequent flier programmes. “This will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience,” said , chief executive officer, Jet Airways (India).

Jet plans to leverage IBM’s domain knowledge of the airline industry to meet the group’s business change objectives.

“The agreement is a significant milestone for IBM in the aviation industry,” said , vice-president, distribution, IBM India/South Asia.

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