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Dilip James

Dilip James

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  • Retail confusion worse confounded

    20-08-2013 21:44:00

    The recent set of clarifications on multi-brand retail are unlikely to enthuse foreign investors any more than the original policy did

  • Global firms, local service?

    18-04-2013 21:46:00

    Most MNCs do not deliver their lofty 'customer service' promises in India