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Opinion » Columns » Columns » V S Mahesh

V S Mahesh

V S Mahesh

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V S Mahesh: Caveat service emptor

How to judge a service organisation before you become its customer

V S Mahesh: Michael Porter's last lesson

Consulting practices developed for manufacturing are disastrous when applied to service companies

V S Mahesh: Punishment and deterrence

Companies must be strict about employee crimes, or else they risk losing their customers' trust

V S Mahesh: The people that count

For service firms, a satisfied staff and inspired leadership are crucial

V S Mahesh: Hospitals are not factories

Hospitals can learn from other service industries how to better serve their primary and secondary customers

V S Mahesh: Back to service school

Management institutes have to rise to the challenge of teaching how to run service-centred businesses

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