Our revenue this year stands at 70.18 crores; we have experienced signi cant growth inrevenues. This high growth rate was possible because customer experience was becoming akey competitive differentiator and our UniServe platform became the trusted partner forour customers to digitalize their customer experience lifecycle.
Other reasons for the healthy increase in revenues are improved margins from directengagement with our customers penetration into mature markets like Europe launch of newservice models and farming strategy of working closely with existing customers to expandthe value proposition of our solutions.
This year has been a harbinger of launching Intense into the next league. Following aresome of the highlights of the nancial year:
Our solutions are at the center of our customers' mission critical processes ofenhancing customer experience. To illustrate this the world's fastest growing 4G operatorwanted to disrupt the market by registering maximum number of subscribers. They createdhistory by onboarding 100 million customers in 170 days and they banked on the onboardingsolution built on UniServe platform to achieve this milestone.
The same operator relies on us to send more than 200 million alerts and noti cations ina day to their customers. We are happy that our solutions stood the test of time andachieved required scale to help our customers adhere to their business objectives.
This year we gained leadership position in India in Insurance vertical with most of thelife insurance companies having implemented our solution for empowering their customerswith information that is consistent personalized and delivered through preferred digitalmediums.
It was a proud moment for us to be mentioned as the niche category of vendors in theGartner's magic quadrant for customer communications management report of 2017.
Globally we have strengthened our relationship with world's second largest telecomservice provider and have got repeat orders from them.
Implementation is now rapidly apace on both phases of the managed services deal withthe publicly owned telecom service provider in India and we expect to go on stream by theend of 2017.
Launch of our new platform UniServe NXT with advanced technological capabilities likerobotic process automation arti cial intelligence and con gurable API layer could nothave come at a better time for us.
Every enterprise is trying to adapt itself to digital and our platform will help themin exploring new digital business ways and enhance customer experience.
Farm existing accounts: Work with our existing customers to continuously expand thevalue proposition of our solutions and become their strategic partners for their growth.Our annuity revenue has been growing year-on-year and has reached 46 crores INR this year.From next year we target to cover our operational expenses with annuity revenue.
Expand into new geographies: We are investing in mature markets and seeing goodtraction. We are continuously working towards leveraging our 21 country procurementagreement with world's second largest telecom service provider to expand into othergeographies of the group company. We have seen decent success in our e orts.
Target new verticals: Our UniServe NXT platform makes it easy and fast for us to buildnew solutions. The platform is vertical agnostic so we are exploring new revenueopportunities by building use cases for health care and smart cities initiatives ofgovernment of India.
Launch cloud and digital services: We have commercially launched our customerengagement solutions on cloud to ensure steady stream of revenues and penetrate the SMEsegment across verticals in India. We are planning to launch our solutions on cloud inEurope and Americas as well. Our digital services initiative will help service providersgenerate new revenue by monetizing subscriber data.
Strategic partnerships: We are working closely with System Integrators and consultingrms to evolve a combined value proposition and go-to-market strategy for UniServe NXTplatform. We are exploring synergies with other product companies and developercommunities to use UniServe NXT platform for building applications rapidly.
With this plan and strategy in place we are slated for achieving even greater revenuesnext year. Our people are our greatest asset and the passion they bring to work is ourkey to success. We continue to keep our attrition levels low and are investing in trainingand development to appropriately skill our employees for global markets.
I would like to thank all the stakeholders shareholders customers partnersemployees nancial institutions and banks for reposing their faith in the company.
C. K. Shastri
Chairman & Managing Director