To deliver Cloud-Based IT Service Management on the Force.com Platform

BMC Software (NASDAQ: BMC) and salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced a strategic alliance to deliver BMCs industry-leading IT management solutions on the Force.com platform. The initial joint offering addresses the overwhelming customer demand for critical service desk function and processes delivered via the cloud.

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“BMCs new alliance with salesforce.com will make it easier than ever for customers to simplify and automate their IT and achieve a quick return on their investment,” said Beauchamp. “A strong, simplified and standardized service desk is critical to improving efficiency, increasing service levels and reducing costs.”

“The alliance between salesforce.com and BMC will accelerate IT management success with cloud computing,” said Benioff. “Customers can now leverage enterprise-class IT management completely in the cloud with Force.com and BMC Software.”

Availability

• BMC Service Desk Express on Force.com is currently scheduled to be available in the second quarter of calendar year 2010.
• BMC and salesforce.com intend to co-market and co-sell the solution.
• Pricing details will be available when the product is generally available.

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. Thats why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion. Visit www.bmc.com for more information.

For additional information on BMC Service Desk Express on Force.com, visit www.bmc.com/ondemand.

About salesforce.com

Salesforce.com is the enterprise cloud computing company. The companys portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The companys Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.coms real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.

As of October 31, 2009, salesforce.com manages customer information for approximately 67,900 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

About the Force.com Platform and AppExchange

Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM (http://www.salesforce.com/) applications with more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 135,000 custom applications used by salesforce.coms 67,900 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

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