With nearly 60 per cent of billings realised from industrial and commercial connections, which account for 18 per cent of consumers of the Capital’s three private distribution companies, the task seems to be cut out for the two players operating the utilities.

The focus of the private companies, BSES and Tata Power, thus would be on tackling the problems and ensuring better services for these “high value” customers.

In case of both the central-east and south west zones, where BSES is distributing power, the 300,000 industrial and commercial consumers (18 per cent of the 1.7 million consumers in the two zones) account for 60 per cent of the billings.

Similarly, in case of the 900,000 consumers, under the Tata Power-run north-northwest Delhi distribution company, the 185,000 industrial and commercial consumers (20.8 per cent of the consumer base) account for 58 per cent of its billings.

The 3,20,000 large and small industrial units and commercial consumers in the two BSES zones account for 40 per cent of the total units billed and 59 per cent of the total revenue generation.

The most valued consumers for BSES would be the 1,020 large industrial units, which comprise just 0.06 per cent of the total consumer base of the two distribution companies but account for 21 per cent of overall billings at Rs 424 crore.

The 46,200 small industrial units under the two BSES companies make up about 3 per cent of the consumer base, account for 16 per cent of the billings.

The 273,000 commercial connections, comprising 16 per cent of the consumer base, account for another 22 per cent of the billings.

The remaining 81 per cent of the consumers, mostly domestic power users, account for about 41 per cent of the revenue.

“We plan to start visiting all these 1,020 large industrial power consumers over the next six weeks and update our data to attend to them better. We will cover the small industrial power consumers, consequently,” said J P Chalasani, chief executive officer of the BSES distribution companies.

The Tatas have also talked of a single-window option for industrial units. “The focus will be on providing better services and solving their problems,” a Tata Power official said.

In the north-northwest zone, apart from the 35,000 large and small industrial units and the 150,000 commercial consumers that account for 57 per cent of the billings, the remaining 700,000 consumers generate just 43 per cent of the billings.