BPO firm Genpact today signed a Memorandum of Understanding with the Royal Government of Bhutan, to train local talent and help in the development and growth of the IT-ITeS industry in the Himalayan Kingdom.

The agreement was inked by Sonam Tenzin, Secretary, Ministry of Labour and Human Resources, and  Kinley Dorji, Secretary, Ministry of Information and Communications, Royal Government of Bhutan, and Pramod Bhasin, President and CEO of Genpact, on the sidelines of the NASSCOM BPO Summit here.

The Government of Bhutan would also facilitate Genpact in setting up a 'state of the art' operations centre in the Bhutanese capital of Thimphu in 2011, Bhasin told reporters.

Genpact would recruit candidates for its operation centres in India and work closely with the Ministry of Labour and Human Resources, Department of Information Technology and Royal University of Bhutan to provide specific training on how to handle transactional work pertaining to a range business processes across industries including voice, finance and accounting and IT services.

A 'Train the Trainer' programme would also be introduced to help in creating a pipeline of trainers in Bhutan who can in turn impart the programmes to local candidates.

Genpact would also partner with the Royal Government of Bhutan to include the curriculum in schools and colleges to develop the talent in the region to meet the future demand for a skilled workforce in the region.

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