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| GPOs get facelift under Project Arrow |
| BS Reporter / Chennai/ Mysore Sep 08, 2009, 00:32 IST |
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Mysore head post office became one of the 58 post offices being brought under the ‘Project Arrow Phase III’ of India Post in Karnataka
The technology-driven new-look post offices, with multi-purpose counters, was inaugurated by Vasumitra, post master general, South Karnataka region, yesterday.
Project Arrow aims to increase customer footfall by revitalising the postal department. Launched this month, 30 post offices in the state have already received a facelift. They will be inaugurated before the middle of this month.
Besides being upgraded and modernised with computerised multipurpose counters which has given the post office a swanky look, efforts have been made to improve customer service by training staff in customer relationship management and introduction of new services for faster and better service.
Vasumitra said, the project, aimed at improving the quality of service by being IT-enabled and also by providing better infrastructure with customer-driven focus. The multi-purpose counters are meant to manage customer demands faster and better.
The slew of new services being introduced included faster dispatch of passport applications, providing UPSC and KPSC application forms, e-tickets, sale of gold coins, insurance and financial services to effectively face competition and to respond to market forces quickly and efficiently so that the department repositions itself to become self-sufficient.
The post offices at Lashkar and Saraswathipuram are the other two places in Mysore city being covered by the Project Arrow. Each post office was being upgraded at a cost of Rs 8 lakh and 550 post offices were proposed to be given the face lift under the project, he said.
India Post operated a three exclusive aircraft touching some major cities in the country, including Bangalore, for overnight delivery of mails, speed-post and parcels through dedicated service.
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