HCL BPO, the business process outsourcing arm (BPO) of HCL Technologies, the New-Delhi based information technology services provider, shortly plans to offer remote technical support services to the global small office-home office (Soho) market, whose current size is estimated anywhere between Rs 960 crore and Rs 1,440 crore.

Also Read   Related Stories News Now - Red flag over job losses - ICAI to frame new norms for software, BPO industry - BSE scheme to push Sensex futures trade - Bell Canada to outsource projects to India - Hinduja Global keen on acquiring inbound call centre - Firstsource signs Rs 145 cr deal with Idea Cellular   Also Read   Related Stories News Now - Hat-trick of gains - China offers Africa more trade, investment - 100 & counting: Swine flu-hit Pune gears up for winter - Karnataka CM says crisis has been resolved - Sri Lanka accelerating return of displaced: UN More

“The one-time solutions include virus and spyware removal, printer/scanner support, software installation and support, wireless support, internet connectivity issues, automated data backup, among others,” Gautam Saha, Head-Technical Support Services, HCL BPO, told Business Standard. The company will provide, according to Saha, both one-time incident based and subscription-based services. The monthly subscription would be around Rs 1,000 a month and around Rs 10,000 annually.

Technical support services (TSS) contributes around 31 per cent to HCL BPO’s revenues and is expected to grow by 50 per cent in two years, with these additional, platform-based, remote service offerings. There are more than 3,500 employees working in this division.

To provide remote technical support to homes in the US and Europe, HCL BPO is in talks with four broadband service providers in the US, and two in Europe, for white labelling (offering clients a branded service) HCL Virtual CIO services, to provide a single-stop shop for all IT-related products in a home/Soho environment.

For smartphone troubleshooting, for instance, it is in talks with three US-based telecom firms and two UK-based firms for whitelabelling this service. It is also in the final stages of talks with a US-based tool company to enable remote control of smartphones. The company is also tying up with big retail chains in the US to launch HCL service cards. through which these services can be taken to the consumer segment.

However, these services will be launched for the US and European markets first, said Saha, and would be gradually taken to the Indian market.

Tags : BPO | TSS | HCL BPO |   Read Business news in  Advertisements   Your dream home can now be a reality.   Visit Fortis for a preventive health check-up & get a 20% discount.   Follow the ups and downs of your investments. Try our new Portfolio Tracker   Kolkata Dock \ Freight contract for the British Gurkhas Nepal   Find how Midsize Businesses use ERP to gain competitive advantage   Trading in Forex is now as easy as 1-2-3   Discover an economical and cost effective way to market your products and services   Giftwithlove.com: Same day delivery of Flowers and Cakes to India   Download the E-book on the Future of Business Intelligence   Learn Best Practices for improving customer satisfaction   Know your customers better... download the free e-book on CRM