| Call centre operators in Singapore command at least three times more wages than their counterparts in India, a news report said today.
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| A survey by the recruitment firm Kelly Services found that entry-level and experienced Singapore call centre operators were on an average paid $12,668 and $16,782 per annum, The Straits Times said.
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| The survey, considered to be the first of its kind of the booming Asian call centre industry showed that call-centre staff in Thailand were the lowest paid, at $2,616 a year for entry-level staff, and $3,051 a year for experienced staff, (with a two-year working experience).
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| The survey covered 57 call centres across nine countries hiring more than 23,000 staff.
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| Among these, 11 centres are in Singapore, 19 in Malaysia and eight each in India and the Philippines. It also found that in Asia, the percentage of new recruits — those hired in the last six months — was 6.5 per cent of the total staff strength.
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| In Singapore, the percentage was higher at 7 per cent, but still lower than in India, where it was 12.5 per cent and Malaysia, where it was 7.3 per cent, the paper said.
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| Call Centres in India and Malaysia tend to see maximumt demand from banks and telecom companies.
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| Operators in the media, telecommunications and IT sectors reported the highest level of job satisfaction, while call centre staff in banking, finance and insurance were not satisfied. |
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