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| SFO launches new customer service initiative | 14-JUL-09 |
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| San Francisco International Airport Customer Service volunteers are now staffing the Federal Inspection Services (FIS) facility to assist customers arriving from international flights. Currently, forty of the Airport’s 200 volunteers are signed up and have been given training by Customs and Border Protection (CBP) staff. These volunteers speak a total of twelve different languages – including Hindi, Urdu, Panjabi and Hindustani – and will be scheduled so that their language skills will be fully utilized. |
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| Failing your customers | 30-JUN-09 |
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| Does a utility have a duty to serve its customers first, even if there is short-term financial loss involved? The question has come up in the context of the huge power cuts the capital city has been facing in two of the three circles that are run by the Anil Ambani-managed BSES. The question acquires a sharper edge when the power distribution company in another part of the city, run by the Tata-managed NDPL, has amuch better record on meeting demand (as it does on cutting transmission and distribution losses). BSES will argue that the heat wave has raised the demand for electricity, while the shortage of water in hydel power projects affected supply (the company points to 500 MW of committed supplies having fallen short), but the plain fact is that a rival company has met the surge in summer demand by managing supply better. |
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| Kanika Datta: Fast-tracking customer service | 05-MAR-09 |
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| The “sale” signs on shop windows have begun to fray and every day brings worse news of more rollbacks and cutbacks. The experience, you would think, would sober companies and service providers and encourage them to focus on that one element that is inevitably overlooked in a boom: Service quality. |
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| MetLife strengthenS its customer service platform | 09-JUL-08 |
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Ties-up with Siemens Enterprise Communications to launch MIVRA- 'MetLife Integrated Voice Response Application'
MetLife India Insurance Company Limited (MetLife), one of the fastest growing Life Insurance companies in India (YoY), today announced the launch of MIVRA MetLife Integrated Voice Response Application, an Advanced Telephony System that combines the cutting edge attributes of technology with the human resources. |
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| RBI gets closer to clients | 29-DEC-07 |
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| About 35,000 credit card customers of Citibank received free tickets worth Rs 23 crore in early 2007 under the Fly for Sure promotional campaign undertaken by the bank in 2005.
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| Grow inorganically to compete: Bansal | 27-NOV-07 |
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| Pawan Kumar Bansal, minister of state for finance, today said Indian banks will have to continuously acquire and adapt themselves to best global practice in major areas like risk management, |
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| WBSEDCL to focus on customer service | 04-APR-07 |
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| The newly formed West Bengal State Electricity Distribution Company Limited (WBSEDCL) has introduced pre-payment metering system for rendering better services to consumers.
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| ICICI Bank's new retail mantra: Customer Service | 09-MAR-07 |
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| ICICI Bank, after aggressively growing its retail loans book over the last five years, is now banking on a reworked business model that seeks to focus on customer service and tapping the opportunities |
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| Patni wins customer service leader award | 13-NOV-06 |
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| Patni Computer Systems Ltd on November 13, 2006, has announced that the Company has received the 'Frost & Sullivan Customer Service Leadership Award in the IT Services Market for 2006'. The |
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| Customer service comes into focus | 30-AUG-05 |
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| The Reserve Bank of India (RBI) will monitor the nature, scope and cost of services rendered by commercial banks to check if common people are being denied banking services.
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Content Guide
