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SiTEL integrating B'lore BPO centre into global ops

SiTEL, the US-based global provider of business process outsourcing services, is in the process of integrating its BPO operations in Bangalore, which was originally a joint venture with ITC Infotech. About 1,500 employees who work for the joint venture will now come into SiTEL’s fold following the integration, which might take a few months to conclude, SiTEL India Managing Director and Chief Executive Officer Safir Adeni said. SiTEL, a $1.8-billion company with 155 centres across the globe including five in India, has already raised its holding in the JV to gain a controlling stake, ...