Improve telecom infra

Call drop penalty was never the right solution

Justice Rohinton Fali Nariman, while striking down the Telecom Regulatory Authority of India’s decision asking service providers to compensate subscribers for dropped calls, called it “arbitrary, ultra vires, unreasonable and not transparent”. These words pretty much sum up Trai’s knee-jerk reaction to the problem that had become a hot political issue last year. True, Trai cannot be faulted for its intent: as the regulator, it should indeed worry about the quality of telecom services. But in its eagerness to be seen as strict on service providers, it overlooked some ...