India's faltering tourism industry

Why can't a country that builds and manages airports of acknowledged excellence at home and abroad produce passports of durable quality for its citizens?

Sunil Sethi

Indian travellers to Bali are suitably proud to learn that its sophisticated new airport, with its seamless organisation, rated as one of the best in the world for handling 15-25 million passengers annually, is built and managed by the GVK-led consortium, which redeveloped and runs Mumbai’s international airport. GVK is also upgrading or establishing several airports throughout Indonesia, especially at key tourism hubs. But pride, as they say, comes before a fall. Two Indian passengers (one known well to me), just ahead in the immigration departure queue at Bali some days ago, ...