IBM, the global information technology solutions major, has won a 10-year, $62-million (Rs 285 crore) IT outsourcing deal from Jet Airways. It is the first ‘total outsourcing deal’ in Indian aviation, says IBM.
IBM will provide technology solutions to transform the airline’s business areas such as airport operations, direct distribution and frequent flier programmes. “This will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience,” said Nikos Kardassis, chief executive officer, Jet Airways (India).
Jet plans to leverage IBM’s domain knowledge of the airline industry to meet the group’s business change objectives.
“The agreement is a significant milestone for IBM in the aviation industry,” said Sameer Batra, vice-president, distribution, IBM India/South Asia.