My Dear Shareholders
First and foremost I express my gratitude to the Board of Directors the Bata Groupand the shareholders for giving me the privilege of being the Chairman of this marqueecompany with a remarkable lineage and legacy of over one hundred years! I am simplyhumbled and delighted to address you for the first time.
Yet I begin with my deep feelings for those precious lives lost due to the ongoingpandemic. I pray and hope for its early end and for your safety and good health in theseunprecedented times.
Bata India was incorporated as Bata Shoe Company Limited in 1931. In the years thatfollowed the operations grew and the Company went public in 1973 and became Bata IndiaLimited. Today Bata India has established itself as India's largest footwear retailer andcaters to millions of customers every year.
At its core Bata India has the same ethos as that of its founders and its parent BataShoe Organization (BSO). The Passion Philosophy and Values of BSO are an essential guidefor everything Bata India does as an organization. The value systems of BSO have alwaysstood the test of time and continue to provide strength to the team at Bata India duringall business cycles.
Ranging from Serve with Passion'' to Exceed CustomerExpectations'' from Be Bold" to Count on Me" and ImprovingLives" BSO Values find complete relevance in today's time and inspire us asleaders in business and positive contributors to society.
As a responsible corporate citizen Bata India respects the National mandate during thecurrent pandemic in its true letter and spirit keeping the safety hygiene and health ofits customers and employees as its utmost priority. As its corporate socialresponsibility Bata India is also committed through various initiatives in these timesincluding donation of 2 lakh pairs of footwear to assist the healthcare workersvolunteers and the frontline fighters who have been helping India recover from theCovid-19 pandemic. This is also part of one million pairs committed by BSO worldwidemaking India a significant contributor.
As you would have observed Bata India registered a healthy growth during the year2019-20 till the Covid-19 pandemic forced a nationwide lockdown. During the year Batalaunched several campaigns to attract shoppers and maintained its leadership position byserving more than 1.20 lakh customers every day. Bata also continued to engage more deeplywith millennials to remain a contemporary footwear brand in India.
While its overall thrust remained in the Retail sector Digital platforms have becomethe primary channels during the lockdown period. The digital transformation journey thatstarted four years ago has taken a big leap forward in terms of the scale and width ofproducts offered online. Bata India is constantly expanding its E-commerce footprint byramping up its presence in online marketplaces allowing delivery in over 1300 citiesrolling out home delivery from across 900+ stores and giving customers option to shop fromthe comfort of their homes via WhatsApp Chat with their neighbourhood stores. Your companyremains committed to bring you the best online customer experience.
The current pandemic is a big force for all round change. Change is the only rule incurrent times to constantly assess and realign the way we work we socialise and the waywe live. This is the only way to stay relevant with what the future might hold for us. Forall of us there has never been a bigger need to focus on and prioritise personal safetyand hygiene.
I am confident that the management of your company under the able guidance and supportof your Board of Directors and BSO shall be able to successfully navigate through thesetimid but challenging market conditions and that post-Covid-19 Bata India will emergestronger than ever.
I would like to acknowledge and appreciate the continuous efforts of the executiveleadership management and employees who have taken the Company to new heights and havedemonstrated the agility of the Brand Bata to stay relevant in changing and challengingtimes.
I would like to thank Bata (BN) B.V. and BSO for supporting your company with theirexpertise and experience.
I would also like to extend my heartfelt gratitude and appreciation towards my fellowBoard Members for their unstinted support. My thanks also to our business associates andvendors who make our journey easier and simpler.
And finally on behalf of the entire management and the Board I want to thank you foryour unwavering support.
Stay safe and in good health!