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Hathway Cable & Datacom Ltd.

BSE: 533162 Sector: Media
NSE: HATHWAY ISIN Code: INE982F01036
BSE 12:29 | 07 Dec 17.00 -0.15
(-0.87%)
OPEN

17.10

HIGH

17.25

LOW

16.90

NSE 12:14 | 07 Dec 17.05 -0.10
(-0.58%)
OPEN

17.30

HIGH

17.30

LOW

16.90

OPEN 17.10
PREVIOUS CLOSE 17.15
VOLUME 244978
52-Week high 24.05
52-Week low 15.55
P/E 56.67
Mkt Cap.(Rs cr) 3,009
Buy Price 16.95
Buy Qty 23569.00
Sell Price 17.00
Sell Qty 11082.00
OPEN 17.10
CLOSE 17.15
VOLUME 244978
52-Week high 24.05
52-Week low 15.55
P/E 56.67
Mkt Cap.(Rs cr) 3,009
Buy Price 16.95
Buy Qty 23569.00
Sell Price 17.00
Sell Qty 11082.00

Hathway Cable & Datacom Ltd. (HATHWAY) - Chairman Speech

Company chairman speech

Dear Valued Shareholders

We have all been through an extremely difficult two years. The COVID-19 pandemic hashad a significant impact on lives livelihoods and the business. Restricted movement anddisrupted supply lines caused the operational challenges to mount during the pandemicmonths. However even amid the multiple COVID waves we did not waver from our sustainedfocus on ensuring uninterrupted Broadband and Cable TV services while meeting theevolving consumer needs and demands triggered by the unprecedented crisis. We continued toprotect our business model even as we focussed determinedly on safeguarding the healthand safety of our people.

With the pandemic catalysing a new surge in demand the FTTH segment of our businesssaw a healthy 20% growth in revenue earning customers in these challenging times. Howeverour Cable TV business health was challenged due to a multitude of extraneous consumer andenvironmental factors. Limited original content financial stress experienced by consumersin the COVID world and multiple lockdowns led to many of them moving from metros to theirhome towns in this period. This in turn caused the bottom of the pyramid consumers toshift to Value offerings thereby limiting our ability to monetise this business.

Armed with our in-depth industry knowledge and consumer understanding we responded tothe situation with a powerful thrust on Cable TV network expansion and transformation.Coupled with digital innovation customer delight and workforce agility this enabled usto successfully navigate these unprecedented times.

In line with this strategy we rolled out more than 140 new towns and added more than3000 kms of fibre network during the year under CATV Business. With our innovativenext-generation HD HEVC and OTT set-top boxes delighting customers we scaled ourconsumer proposition for millions of our new TV consumers. These boxes host many newexciting industry-first features such as Time Shift - enabling users to watch a programmeon one channel while recording a programme on another Radio Channels among others. Wehave also initiated a Cable TV network transformation project aimed at ensuring that ournetwork is benchmarked to telco standards in terms of uptime redundancies resiliency andproactive monitoring.

Augmenting our digital outreach we have applied AI automation and other exponentialtechnologies to make workflows more intelligent. AI & ML based VoiceBOTs have beenrolled out across all our call centres to improve the quality of troubleshooting ofconsumer issues. Our ChatBOTs roll-out has enhanced customer experience facilitatingquick and seamless resolution of customer queries through Web/ App/WhatsApp interface.

I am happy to share that we have effectively deployed these digital platforms tostrengthen our Cable TV and Broadband businesses and to acquire more customers toupgrade them and to reduce churn.

We are well aware of the radical shift in business reality in the post-COVID world.Cognisant of this transformation we have used this difficult year to invest in buildingour organisational competencies to align them with the evolving market and consumerdemands and aspirations. We have focussed on developing our capabilities in crisismanagement enterprise agility cost management workforce resilience and innovationwhich we believe to be the pillars of our growth-centric business model. Initiatives arealso under way to leverage digital platforms to enhance the competencies of our partnersin Cable TV business as more than 90% of our consumers in this segment are being servicedthrough our local cable operators.

Looking ahead I believe that FY 2022-23 will be a transformational year for yourCompany. With the worst of the pandemic effect seemingly behind us and sports and otherlive entertainment events fully back in action the environment looks favourable for therevival of the Cable

TV business sentiment. We are confident that the efforts we made to prepare ourplatforms for making deeper inroads into the market will yield significant benefit interms of increased market share for us in the Cable TV segment going forward. We remainfocussed committed and motivated to playing a pivotal role in helping India's Media andEntertainment industry bounce back stronger than ever.

On this positive note I would like to take the opportunity to thank all our people whohave been tirelessly working to ensure that our consumers continued to enjoy our serviceswithout any interruptions through this extremely challenging year.

Most importantly I would like to thank you our shareholders for your unwaveringtrust support and confidence which enables us to move assuredly forward in our questfor building a bigger eco-system for sustained customer delight and sustainable long-termbusiness growth.

Thank You
Rajan Gupta
Managing Director

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