[24]7.ai wins CCW Excellence Award for BPO of the Year

July 09, 2022 23:55 IST | ANI Press Release
Tennis player James Blake
Lisa Matherly - Senior Vice President, Marketing - [24]7.ai receiving the award

San Jose (California) [US], July 9 (ANI/PNN): [24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact centre services; announced today that it has received the "BPO of the Year" award at the CCW Excellence Awards in Las Vegas. The award was presented to [24]7.ai by Customer Contact Week, the largest customer event in the world.

Hosted by Arise Virtual Solutions, the CCW Excellence Awards Gala celebrated individuals and teams committed to driving superior contact centre and CX excellence on Tuesday, June 21.

As a recipient of this award, [24]7.ai redefines the standard for strategic partnership evidenced through world-class service and exemplary efficiency. The winner is also evaluated based on their ability to:

- Train multi-skilled agents that align with the client's culture

- Act as a strategic partner to clients

- Scale operations per client needs, particularly throughout the COVID-19 pandemic

- Drive performance through key client success metrics

In addition to the award, [24]7.ai (https://www.247.ai/press-releases/only-ccaas-platform-built-contact-centers-experts-contact-center-operations) announced its decisive expansion into the contact centre as a service (CCaaS) market. [24]7. ai's ready-made CCaaS platform provides a mix of proven features and functions infusing conversational AI at scale with new capabilities like a new agent workspace for voice and video conversations, and intelligent routing for voice and digital agents - all built by agents for agents.

In response to this award recognition Lisa Matherly, SVP of Marketing for [24]7.ai said, "we are thrilled to be recognized by CCW. At our core, we want to make it easy for brands and consumers to connect, making this process more effective and cost-efficient. Being named BPO of the Year at the CCW Excellence awards demonstrates our promise and dedication to always strive for outperformance on all dimensions, especially in our contact centre service offerings. This award is for the thousands of agents in our contact centres around the world who show up every day to deliver amazing customer experiences on behalf of our clients."

Learn more about [24]7.ai (https://www.247.ai)here.

Follow on Twitter:(https://twitter.com/247ai) @247ai and LinkedIn: (https://www.linkedin.com/company/24-7-ai)

Visit on Facebook: (https://www.facebook.com/247US)

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit (http://www.247.ai).

[24]7™and [24]7.ai™ are trademarks of [24]7.ai, Inc. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.

This story is provided by PNN. ANI will not be responsible in any way for the content of this article. (ANI/PNN)


(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)


Dear Reader,

Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor