BS EDIT: Inconsistent solutions

By Business StandardPublished On Dec 3, 2025

New orders trigger confusion

Two DoT directives — SIM-binding for messaging apps and mandatory Sanchar Saathi installation — have raised concerns over usability, privacy and security

Sim-binding disrupts functionality

Requiring apps to log users out every six hours and re-login via QR would hamper core features, affect business services and inconvenience millions

Real-world use cases ignored

SIM-binding blocks app access in areas without networks, affecting mariners, field engineers and others who rely on WiFi-only connectivity for communication

Impact on business communication

WhatsApp business accounts that depend on multi-device access would be severely affected, disrupting workflows across enterprises and service providers

Mandatory SS app raises privacy fears

Forcing Sanchar Saathi installation on all devices risks creating a backdoor, given its access to calls, SMS, files and location, without open-source scrutiny

Awareness, not coercion, is needed

The safer approach is user education and stronger cybersecurity practices, not intrusive mandates that compromise convenience, business needs and privacy