BS EDIT: India should focus on expanding the GCC ecosystem

GCC momentum

India’s GCC ecosystem has crossed 2,100 centres, employing 2.36 million professionals and generating nearly $100 billion in revenue

Chennai gains

Chennai accounts for about 10% of India’s GCC talent base, with more than 250 centres. Starbucks’ new GCC adds to the city’s growing technology ecosystem

AI at the core

Nearly half of the GCCs established since FY21 have AI as a core focus. More than 1,200 centres have embedded AI and machine-learning capabilities

Skills are key

GCC hiring is increasingly focused on AI, data science and automation. About 56% of hiring is among professionals with four to 10 years of experience

Widen the talent pool

With 94% of GCC hiring concentrated in six cities, states need to develop complementary hubs and link universities with emerging industry clusters

Maximise value

The GCC opportunity extends beyond jobs. Continuous skilling, stronger R&D links and better infrastructure can deepen India’s services exports and create wider economic spillovers